Frequently Asked Questions
Everything you need to know about shopping with OMO Merch
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. International orders may take 10-21 business days depending on your location and customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items in their original packaging. Please contact our support team to initiate a return or exchange.
How do I track my shipment?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
OMO Merch accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Are your products ethically sourced?
Yes, we partner with manufacturers who adhere to strict fair labor practices and prioritize sustainable materials whenever possible to ensure high-quality, responsible merchandise.
Can I change or cancel my order after it's been placed?
Orders are processed quickly, but we have a 1-hour window for changes or cancellations. Please reach out to our customer service immediately if you need to modify your order.